Shipping policy
Monty's is based in British Columba, Canada and ships orders across Canada, the US and Internationally.
Canada
Take advantage of flat rate standard shipping fees on your order and free standard shipping on orders $60.00+ CAD. Orders will ship by Canada Post, DHL, FedEx or Canpar depending on rates and destination.
United States
Enjoy flat rate standard shipping fees on your order of $17.00 CAD. Orders will ship by Canada Post, DHL, FedEx or UPS depending on rates and destination.
International
Our integrated shipping calculator will calculate the shipping cost of your order based on destination and package size so you get the best deal possible. If you would like your package to be trackable, please select a tracked package option at checkout.
US + International Orders
Monty's is not responsible for customs fees, duties, taxes or delays for international orders. Any and all fees are the responsibility of the customer. Monty's cannot issue refunds if the customer refuses to cover all the customs fees of their order and the box is returned.
It is possible that a delay in your delivery could occur due to customs. If you did not select to have tracking on your order, there is unfortunately no way for us or you to see where the package is located or what customs office it is being held at. If you require tracking of your item, please ensure you choose a TRACKED international shipping option at checkout.
Due to the Covid 19 pandemic, there may be unexpected delays in International and US deliveries. Unfortunately, this is beyond our control.
Returns
Monty's does not accept exchanges or refunds of items due to the category of items which we sell.
If an item arrives damaged, please send an email to zoe@montysbags.com with photographic proof of the damage and we will happily assist you.