Refund policy

At Monty's, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes, issues may arise with your order. Due to the nature of the products we sell, we have established the following Return Policy:

1. Returns and Exchanges Policy:

We regret to inform you that, except for damaged or defective items, we do not accept returns or exchanges for any products sold on our website.

If an item arrives damaged, please send an email to zoe@montysbags.com with photographic proof of the damage and we will happily assist you.

2. Damaged or Defective Items:

In the unfortunate event that you receive a damaged or defective product, we will gladly offer a replacement or refund. Please follow these steps:

• Contact Monty's within 7 days of receiving your order at zoe@montysbags.com
• Provide clear photos of the damaged or defective product, along with your order number and a brief description of the issue.
• Our Customer Support Team will review your request and provide you with instructions on how to proceed with the return or replacement process.

3. Eligibility for Returns:

As mentioned earlier, we only accept returns and exchanges for damaged or defective items. Any requests for returns or exchanges for any other reason will not be accepted.

4. Refunds:

If your request for a refund is approved due to a damaged or defective item, we will process the refund to the original payment method used to place the order. Please allow 3-7 business days for the refund to reflect in your account.

5. Shipping Costs:

If you are returning a damaged or defective item, we will cover the shipping costs but if you are returning due to personal preferences or change of mind, customers are responsible for all shipping costs associated with returning the product.

6. Cancellation Policy:

Orders cannot be canceled once they have been placed. Please review your order carefully before completing the purchase.

7. Contact Information:

If you have any questions or concerns about our Return Policy, please feel free to contact zoe@montysbags.com 

8. Changes to the Return Policy:

We reserve the right to modify or update our Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order on our website, you agree to abide by the terms and conditions of this Return Policy. We appreciate your understanding and thank you for shopping at Monty's.